Return & Refund Policy

To ensure a smooth resolution process, please follow these guidelines:

• Notification Deadline: Contact us within 24 hours of receiving your order.
• Unboxing Video Required: Record a clear video while opening the package to verify the item's condition upon arrival.
• Item Condition: The product must remain unused, in its original condition, and packaged as received.
• Proof of Purchase: A receipt or valid proof of purchase must be provided to complete your claim.

Non-Returnable Items

The following items are not eligible for return:

• Pre-ordered products
• Discounted sale items
• Sarees with blouse stitching, fall and pico attachment
• Kurtis undergoing custom stitching

Refunds

Once we receive and inspect your returned item:

• You’ll receive an email confirming receipt and the status of your refund request.
• If approved, your refund will be processed and credited to your original payment method within 15 days.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item:

• Email us at arshadeedesigns@gmail.com
• Send your item to:
  Arshadee Designs, Ayoor PO, Ayoor,Kollam Pin: 691533, Kerala, India
  Phone: 82 81 26 1234

 

Return Shipping

• Ship your item to:
  Arshadee Designs, Ayoor PO, Ayoor, Kollam ,Pin: 691533, Kerala, India
• You are responsible for return shipping costs, which are non-refundable.
• If your item is valued over ₹2000, we recommend using a trackable shipping service or purchasing shipping insurance.
• We do not guarantee receipt of items sent without tracking.